Aisle 3 · Restaurants, Cafés & Bars

How do I train new staff without spending my whole week on it?

By writing it down once instead of explaining it forty times.

Most small restaurants train by shadowing: follow Maya for two shifts and pick it up. The problem is that everyone learns a slightly different version, nobody knows what has been covered, and when Maya leaves the standard leaves with her.

  1. Write the manual once. It does not need to be long. Your steps of service, your allergen procedure, your POS basics, what to do when something goes wrong. Ten pages covers most of it. Every new hire gets the same version, and you stop repeating yourself.
  2. Split it into stages with sign-offs. Week one, week two, week three, each signed by trainee and trainer. Sign-offs sound bureaucratic until the first time someone says "nobody told me" — and you can show that they signed for it.
  3. Train the safety parts first and formally. Allergen handling, handwashing, illness reporting, temperature basics. Not because of paperwork, but because these are the things that can genuinely hurt someone, and a new hire's first week is when they are most likely to get it wrong.
  4. Then check in at thirty, sixty and ninety days. Ten minutes each, written down. Three short conversations prevent one difficult one.
In the shop

Server Training Manual Starter $5 · New Hire Onboarding Packet $5.

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